Frequently Asked Questions
Everything you need to know about your next Samra Jewellery piece.
What materials are used in Samra Jewellery pieces?
We use premium materials including 18K gold, ethically sourced diamonds, and high-quality precious gemstones to ensure every piece meets our luxury standards.
How long does shipping take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on the destination.
Do you offer a warranty on your jewellery?
Yes, all Samra Jewellery items come with a 12-month manufacturing warranty that covers any defects in materials or craftsmanship.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items in their original packaging. Please note that custom-made and engraved pieces are final sale.
How can I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website. Alternatively, you can visit any local jeweler to be measured or contact our support team for a printable sizer.
Are your diamonds conflict-free?
Absolutely. We strictly adhere to the Kimberley Process and only source diamonds from suppliers who guarantee conflict-free and ethical mining practices.